Privacy Policy

At Charlesworth Plumbing Inc. (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use our services.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, home or business address, and other details you provide when requesting a quote, scheduling a service, or contacting us.

• Technical Information: Non-personal data such as your IP address, browser type, device information, and website usage through cookies or analytics tools.

• Service Information: Details related to the plumbing services you request or receive.
   

2. How We Use Your Information

We use your information to:

• Respond to inquiries, provide quotes, and schedule services

• Process payments and issue invoices

• Improve our website, services, and customer experience

• Communicate updates, promotions, or service reminders (if you’ve opted in)

• Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

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3. Information Sharing

We may share information with:

• Service providers who help us operate our business (e.g., payment processors, web hosting, marketing tools)

• Regulatory or legal authorities if required by law or to protect our rights and property

All third parties are required to keep your information secure and use it only for authorized purposes.

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4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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5. Cookies and Website Tracking

Our website may use cookies and analytics tools (like Google Analytics) to understand visitor behavior and improve user experience. You can adjust your browser settings to refuse cookies, but this may affect how our website functions.

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6. Your Rights

You have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing communications at any time

• Request details on how your information is used

To make a request, please contact us using the information below.

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7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Charlesworth Plumbing Inc.
Email: charlesworthplumbinginc@gmail.com
Phone: 519-870-3822
 

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.